Not so long ago, the Internet was a separate world. We distinguished e-commerce and other activities in “cyberspace” from those that were conducted in the brick and mortar world. Today, most companies are exploiting at the same, and to the fullest extent possible, all of the vast resources that are available through the Internet, the World Wide Web and otherwise.
Concurrent with the convergence of cyberspace with the brick and mortar world, telephone and information technologies are converging. From one single device, we can make calls, send emails, browse the web, review our documents, and even pay for our lattes. With this convergence, and the ubiquitous need for access to personal information databases, data protection issues have gained greater importance. Without customer information, companies cannot create products adapted to client needs or target the right client for a sale.
However, holding personal information without adequate safeguards may lead to disaster. Companies have lost goodwill, to the point of bankruptcy, for having failed to address privacy and information security issues.
This article will look at selected current issues and trends in information privacy and security. (more…)